Delivery

UK Delivery

Delivery	Transit Time	Price
Standard UK Economy Delivery	3-5 days	£3.99
1st Class UK Delivery	1-3 days	£4.99
Mainland UK Next Working Day	1 day	£9.99
Scottish Highlands, Islands and Northern Ireland Express Courier	2 days	£14.99
Free Mainland UK Delivery on orders over £100	1 day	FREE
Free Scottish Highlands, Islands and Northern Ireland Delivery on orders over £200	2-3 days	FREE

 

*European Delivery (Please note the customer is responsible for all import taxes)

Delivery	Transit Time	Price
Up to 1Kg	10-12 Days	£1.75 - £7.15
1kg+ to 2Kg	10-12 Days	£13.99
2Kg+ to 10Kg	10-12 Days	£19.99
Free Delivery on orders over £250	10-12 Days	FREE

 

*European Delivery (Heavy Orders) (Please note the customer is responsible for all import taxes)

Delivery	Transit Time	Price	Countries
Per box Up to 30Kg	10-12 Days	£15.50	AT, BE, CZ, DK, FR, DE, IT, LU, NL, IE, SK, ES
Per box Up to 30Kg	10-12 Days	£17.00	EE, FI, HU, PL, PT, SI, SE
Per box Up to 30Kg	10-12 Days	£29.00	BG, GR, LV, LT, RO
Per box Up to 30Kg	10-12 Days	£54.00*	BA, HR, IS, NO, RS, CH

*price includes customs charges

 

Rest Of World (Please note the customer is responsible for all import taxes)

Delivery	Transit Time	Price
Up to 1Kg	10-15 Days	£9.99
1Kg+ to 2Kg	10-15 Days	£14.99
2Kg+ to 10Kg	10-15 Days	£33 - £63
10Kg - 30Kg	10-15 Days	£63 - £90.00
Free Delivery On Orders over £1000	10-15 Days	FREE

*Countries which fall under the European Delivery table rates are:

Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Poland, Portugal, Southern Ireland, Slovakia, Slovenia, Spain, Sweden, Switzerland

All other countries will be classed as Rest Of World.

Please note all orders shipped outside the UK will incur a charge for local tax in the destination country before delivery. The customer is responsible for this charge.

The following countries will incur a £28 customs clearance charge. You will be contacted by a Yolli representative to make this payment or you can alternatively cancel your order:

Bosnia Herzogonea, Croatia, Iceland, Norway, Serbia, Switzerland

Shipping FAQ's

Dispatch

All orders will be despatched within 1 working day. All orders placed by 13:00 (Mon-Thu) and by 11:00 (Fri) will be dispatched on the same day. We do not dispatch orders on weekends.

Late Deliveries

If you have not received your delivery within the stated time frame please do the following:

1) Check with other members of your household or neighbours to check that the goods have not been delivered to them in your absence.

2) Check with your local Royal Mail Delivery Office that the parcel is not being held. Often they are unable to deliver it as there is no one home and the parcel gets returned to the delivery office. Please ensure you request the Post Masters name when doing so.

3) Check that you have not received a calling card from the nominated delivery partner.

4) Once you have done this please contact us with these details and your order number and we will be happy to help you out.

Standard UK delivery is an economy service sent using either 2^nd class royal mail, My Hermes economy or Interlink Express. This service normally takes 3 – 5 working days

1^st Class UK Delivery is an express delivery sent using first class Royal Mail. This service normally takes 1 – 3 working days. (please note delays incurred by Royal Mail are outside of our control. If you haven’t received your order within 7 days please contact us for further investigation)

Mainland UK Next Working Day is an express courier service sent with Interlink Express or other nominated next day couriers. Tracking is available with these orders and you will receive an e-mail from the courier with the tracking details. If you do not receive this e-mail please contact us for the details.

Please note that if nobody is available to take receipt of a courier delivery a calling card will be left giving further details of what to do. If this isn’t acted on within 7 days the delivery will be returned back to Yolli and a second delivery charge will need to be paid.

Free Delivery is available subject to meeting the minimum spend as outlined in the tables above. Free delivery will usually be sent with Interlink Express and is normally a next day service for mainland UK. Other areas are subject to the timeframes stated in the tables above.